Terms and conditions
Welcome to monbento.com, the monbento™ website. By using monbento.com you wholly agree to be bound by its Terms and Conditions, privacy policy and all disclaimers that appear elsewhere on the website.
monbento™ reserves the right to make changes monbento.com and its Terms and Conditions at any time. Each time you use monbento.com, you should visit and review the current Terms and Conditions and the Privacy Policy that apply to your transactions and use of this website. Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are strictly forbidden.
Every order is billed in $. Customers agree to pay the entire amount relative to each article bought. Prices and offers are subject to change without prior notice, however the products bought on the website will reflect the prices displayed at the moment of purchase withholding their unavailability at that time. monbento.com products remain the sole property of Monbento™ until the recipe of payment in full for the order by monbento.com.
You may pay for your orders with PayPal® . They are charged when you validate your order payment on our online payment device. Data recorded on monbento.com constitutes evidence of transactions made between Monbento™ and its customers. Contractual information is written in English and will be confirmed at the time of delivery at the latest. The validation of an order by the customer signifies his/her full acceptance these Terms and Conditions without reserve. Data recorded by monbento.com and its payment system constitute the proof of financial transactions.
We reserve the right to reject any order placed on monbento.com and/or to limit quantities on any order, per household or per order, without giving any reason. These restrictions may include, but are not limited to, orders placed through the same monbento.com account, the same credit card, and/or orders that use the same billing and/or shipping address.
If we reject your order, we will attempt to notify you using the e-mail address provided with the order. Your credit or debit card will not be charged if we reject an order.
Monbento® reserves the right to limit or prohibit sales to retailers.
Ultra-customisation content policy
The Buyer is fully responsible for the content of the message included in the ultra-customisation. Once the payment has been validated, the order follows its engraving process and cannot be modified or cancelled.
The Buyer undertakes that his/her customisation does not contain any religious, political, obscene, coarse, racist or defamatory message. monbento® reserves the right, in its sole discretion, to refuse any customisation containing inappropriate content.
It is strictly forbidden to provide any content that infringes the property rights of third parties. By submitting an image for personalization, the Customer represents and warrants that it holds all necessary rights, including copyrights and intellectual property rights, and/or that it has the express authorization of the rights holder to use this image. monbento® shall not be held liable for the unauthorized use of an image by the Customer, who accepts and agrees to indemnify monbento® in the event of any claim related to the infringement of intellectual property rights by a third party.
It is forbidden to submit any content that is obscene, defamatory, racist, violent, hateful, sexist, illegal, likely to offend public decency, or contrary to the values and interests of monbento®. The customer is solely responsible for the images provided and any consequences related to their distribution.
monbento® declines all responsibility for images submitted by customers for the personalization of products. monbento® reserves the right, at its sole discretion, and without entitling the customer to compensation, to refuse or cancel any personalization order that does not comply with these rules or presents a legal risk.
monbento® does not guarantee print quality, particularly with regard to color rendering, cropping of images or resolution. The customer acknowledges and accepts that the final rendering of the image may differ from the preview provided and shall not hold monbento® liable for any result that does not meet expectations. Le couvercle personnalisé du bento peut subir une légère déformation due à la chaleur lors du séchage, sans impact sur son usage.
Images submitted for personalization will be kept on our servers for a few months, for traceability purposes in the event of a complaint or after-sales service request. After this period, the files will be permanently deleted.
Please note that, in accordance with article 7 - Return policy of these terms and conditions, ultra-personalized products are neither exchangeable nor refundable.
Our products on sale and prices are valid as long as they are visible on monbento.com, within the limits of stock availability. In the event of unavailability after ordering, we will inform you promptly by email or telephone. Your order will be cancelled and refunded automatically.
Promotional codes are debited at the time your order. Digital coupons are automatically redeemed if applicable to your purchase. Coupons cannot be replaced if they are lost, stolen, deleted, or if you cancel or return your purchase. Refunds will not be issued if the value of the coupon exceeds the value of your purchase.
All sales made through monbento.com are subject to monbento.com's return policy. For a complete explanation concerning our return policy, please click here..
Exception to the right of withdrawal for ultra-customised products
In accordance with the Article L.121-21-8 of the French Consumer Code, the right of withdrawal cannot apply to the case mentioned below:
3° The supply of goods made to the consumer's specifications or clearly personalised.
Ultra-customised products including the engraving of a text or an imagery are made at the request of the Buyer and their manufacture requires special adaptations to meet technical and aesthetic needs.
As a result, the Buyer cannot withdraw from the contract for an ultra-customised product.
monbento is responsible for any compliance defects of the goods it sells on line under the conditions established by Articles L211-4 et seq. of the French Consumer Code, and for any hidden defects of the merchandise sold under the conditions established by Articles 1641 et seq. of the French Civil Code..
The buyer has a period of two years from product delivery to make any requests under the legal compliance guarantee or the hidden defects guarantee.
- Should the buyer wish to submit a claim under the legal compliance guarantee, he/she may choose to have the merchandise either repaired or replaced, subject to the cost conditions established by Article L211-9 of the French Consumer Code.
- The buyer is not required to provide proof of any compliance defect for the merchandise for a period of six months from delivery.
- The compliance defects guarantee is applicable independent of any commercial guarantee.
- Should the buyer wish to submit a claim under the hidden defects guarantee, he/she may choose to either cancel the sale or receive a discount on the retail price.
Geographic areas
Shipping rates are prorated with the cart's amount and the delivery destination. Product sold on monbento.com are delivered only to pre-selected countries figuring on the “country drop list” that appears during the ordering process. The delivery times indicated are average times (for more information on shipping click here) and correspond to processing and shipping times in the European Union, Switzerland, USA and Canada. The goods are delivered at the postal address provided when ordering on monbento.com. The customer is solely responsible for the accuracy of the postal address communicated. monbento.com reserves the right to split up the shipping of any order. Monbento® cannot be held responsible for the consequences of delayed delivery.
Shipping problems
The customer must keep the receipt signed upon receiving the package. The customer must also notify monbento.com of any problems experienced with the products (ex: damaged package, opened package, etc.) within 3 days of their receipt. At that time, you may request a refund according to the instructions specified below:
Disputes relating to the delivery
When the shipping address is invalid making delivery impossible, monbento will cancel the order. The payment is also canceled by monbento.com and the corresponding amount is credited back to the customer’s bank account. monbento.com will invite the customer to re-order after verifying the delivery address. In the rare event that your order never arrives, notification of lost items must be received within 60 days of the shipping confirmation e-mail.
Please review the Shipping Rates page in our Help section for additional information on shipping times, rates and policies.
By using monbento.com, you expressly agree that use of monbento.com is at your sole risk. Neither monbento® nor its parent company, affiliates, subsidiaries, designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, licensors warrant that use of monbento.com will be uninterrupted or error-free. Neither monbento™ warrants the accuracy, integrity or completeness of the content provided on monbento.com nor the products and services offered for sale on monbento.com.
monbento™ specifically disclaims all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by monbento™ shall create a warranty.
Under no circumstances shall monbento™ be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use monbento.com, including but not limited to reliance by you on any information obtained from monbento.com that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of monbento™ has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through monbento.com.
monbento.com attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product’s color, as the display of the color depends, in part, upon the monitor you are using.
Prices and availability of products and services are subject to change without prior notice. Errors will be corrected where discovered, and Monbento® reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Monbento® will issue a refund to your credit card account for the amount charged. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Best Buy's Return Policy.
monbento® may, at its sole discretion, terminate your account or your use of monbento.com at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. monbento® reserves the right to change, suspend or discontinue all or any aspects of monbento.com at any time without prior notice.