• Why this warranty?

At monbento®, we're committed to offering you quality products designed to last for years to come. 

Offering zero waste solutions also means fighting against planned obsolescence. That's why we provide you with spare parts, and encourage you to repair your product if a part is lost or damaged. 

To go even further, we've decided to extend our warranty... for life, on all our products*!

Our aim is always to ensure that the product you receive meets our high quality standards.
This additional warranty is free of charge and comes in addition to the legal guarantee in force. 

 

• How does it work? 

1. Gather your proof of purchase 
   To take advantage of the extended warranty, you'll need to provide us with proof of purchase (order number if placed on our website, invoice or receipt if purchased in-store), with the date of purchase attached.
2. Fill in our after-sales service form 
   We'll ask you to share your contact details, and fill in the various sections of the form.
3. Explain your issue
   In order to process your request, you'll need to give us details of the problem you've encountered, along with pictures to illustrate it.

• What does the Lifetime Warranty cover? 

The monbento® warranty is free and personal (it cannot be transferred to a third party), and only covers products that have been purchased new in a monbento® retail location or on the monbento.com website. 

The Lifetime Warranty covers any manufacturing or quality defect in the product when used under normal conditions and in compliance with monbento® instructions for use. 

The warranty covers the following defects:

Lunch boxes and other containers:

• Aesthetic defects noted upon receipt: scratches, printing defects
• Manufacturing defects: damaged silicone cap or seal, deformed container or lid
• Incorrect assembly: color of a part not matching the ordered product

Bottles :

• Leaking cap
• Malfunctioning locking button 

Textile :

• Stitching defect upon receipt
• Stitching or eyelets that break without abuse

The warranty does not cover :

• Damage caused by improper use or maintenance.
• Damage caused by breakage or dropping of the product.
• Aesthetic alterations to the surface that do not interfere with the use of the product: stains, scratches, damaged/faded patterns, discoloration, name customization, etc.
• Theft or loss.

A few rare products are not eligible for the lifetime warranty:

• Items that do not mention “3-year warranty” or “Lifetime warranty” in the product description or on the product packaging.
• The MB Warmer heating lunch box 

monbento® places a particular emphasis on the quality of its products, and rigorously tests them to ensure they meet the highest standards. Therefore, if an issue arises with one of our products due to manufacturing defects, we will, at our sole discretion, repair or replace the product in accordance with the warranty conditions. 

 

• Where can I find product use and care instructions? 

Instructions for product use are given in the manuals added inside our product packaging. 
You can also find this information on the product pages of this website, as well as videos showing how to use the product correctly. 
All our Tips&Tricks Videos are also available on our YouTube channel: https://www.youtube.com/@monbento